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MEDICAL TRANSPORTATION COORDINATION CENTRE Services Medical Transportation Coordination Centre (MTCC) provides a central location for the coordination, facilitation and documentation of all air and ground emergency medical resources (transportation). MTCC ensures the most efficient emergency coverage and transportation of sick and injured citizens of every health care facility in New Brunswick, with the exception of Saint John. This department coordinates the transfer of New Brunswick patients to and from other provinces, including Quebec, Ontario and Nova Scotia. MTCC controls and monitors all vehicles to ensure that an ambulance is always available for an emergency call. In addition to getting the ambulance to the scene, the centre also provides the caller with life-saving instruction. The centre uses special software developed by the National Academy of Emergency Medical Dispatch (NAEMD) to help organize all the calls into a priority sequence, depending on the severity of the ailment. MTCC began dispatching the air ambulance in April 1996. The following year, the role of MTCC increased and the dispatch of land ambulances began. The centre, located on the third floor of The Moncton Hospital, staffs 27 dispatchers and coordinates most emergency and non-emergency requests. MTCC receives around 102,000 calls each year, and of those around 72,200 receive ground transportation. More than 580 patients are transported by air ambulance each year, generating more than a million annual telephone and radio conversations. Mission Our mission is to create and maintain an environment that enables efficient and effective use of resources in the provision of pre-hospital and inter-facility patient care.  Back to top |
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MTCC receives around 75,000 calls each year for emergency and non-emergency transportation requests.
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