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Health Services - Support Services
MEDICAL TRANSPORTATION COORDINATION CENTRE
911 Calls

All 911 requests are received by one of six public safety answering points in New Brunswick. The caller will be asked the nature of the call (fire, police, ambulance, etc.) and location. The call is then relayed to the appropriate dispatch centre. All emergency requests for ambulances (other than those for the City of Saint John) are addressed at the Medical Transportation Coordination Centre (MTCC) at The Moncton Hospital.

A MTCC dispatcher will then ask the caller questions regarding the nature of the emergency and the condition of the patient. These answers help to determine the urgency of the request and what immediate treatment (if any) the patient needs. At the same time information is being taken, a second staff member dispatches the ambulance. If emergency treatment or first aid is necessary, the dispatcher will give the caller instructions and information to help them care for the patient until the ambulance arrives.

 
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